Reference

Read These Terms Before You Open an Account

These terms set out how your topjiti account works — what you can do, what we expect, and how wallet payments via DANA, OVO, or GoPay fit into that agreement. Access depends on local law and is available only where eligible in Indonesia.

Applies to all account holdersCovers DANA, OVO, GoPay depositsJurisdiction-dependent accessUpdates communicated via accountIndonesia-region eligibility applies
topjiti Read These Terms Before You Open an Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to flag a concern about your account, our support team handles terms-related queries directly. We handle questions about wallet verification, account suspension notices, and eligibility status — reach us through any of the channels below.

Live Chat Open the chat widget from your account dashboard. Our team handles terms queries, wallet verification questions, and account status checks through this channel.
Email Support Send a written query to our support address for formal terms questions, account review requests, or disputes about a DANA, OVO, or GoPay transaction outcome.
Account Help Centre The help section inside your account covers common terms questions, wallet deposit rules, and steps to request a review if your access has been restricted.
HOW WE HANDLE THIS

Account Security and Terms Practices

We handle your account data according to the access controls and retention policies described in these terms. Here is how we apply that in practice — from wallet security through to how you can request a change.

Wallet Data Security

Your DANA, OVO, and GoPay account details are stored under encryption and used only to process the deposits and withdrawals you initiate from your account.

Account Retention Rules

We retain account records as long as your account is active and for a period after closure as required by our internal compliance process. Inactive accounts are flagged after a set period.

Cookie and Session Terms

We use session cookies to keep your lobby state active and analytics cookies to understand how account pages perform. You can manage cookie preferences through your browser settings.

Requesting Account Changes

To update your registered wallet — for example, switching from OVO to GoPay — contact support via live chat or email. Changes require identity re-verification before they take effect.

Your Terms Questions Answered

These are the questions we get most often about how the terms apply to accounts in Indonesia — covering wallet rules, eligibility, account changes, and what happens when terms are updated.

Yes. The terms apply to every payment method on the platform — DANA, OVO, and GoPay included. Each wallet deposit and withdrawal is subject to the same account verification and transaction rules.

We send a notice to your registered account channel. Continuing to use topjiti after that notice means you have accepted the updated version. We do not apply changes retroactively to completed transactions.

Access depends entirely on local law in your region. These terms do not create a right of access where local law does not permit this type of service. Check eligibility before attempting to register.

Contact support via live chat or email with your transaction reference. We review the account record and the wallet confirmation from GoPay before issuing a response, usually within the same business day.

Inaccurate registration details, unverified wallet ownership, or activity that conflicts with the platform rules can trigger a suspension. We notify you through your account email when this occurs.

Send a written request through the email support channel. We process data access requests and account closure requests in line with our retention policy, confirming the outcome to your registered address.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.